Shipping
How long will my order take?
Processing takes 1–3 business days and shipping after dispatch 7–15 business days. In total, please allow 8–18 business days.
What if my order is delayed?
We'll email you with a new expected ship date. You can agree to it or cancel for a full refund.
Will I pay anything extra on delivery?
Prices shown at checkout are the final price you pay; we do not expect any extra charges on delivery.
How can I track my order?
We email you a tracking link once your order ships. You can also use our Track your order page. The first update can take up to 48 hours.
My order hasn't arrived. What should I do?
If it hasn't arrived within 18 business days, email support@vonota.com with your order number and we'll investigate.
Returns and refunds
Can I return an item?
Yes, within 30 days of delivery, for any reason. Email us first, then ship it back within 14 days.
Where do I send my return?
To our returns partner in China: Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China. Please include your order number.
Who pays for return shipping?
For change of mind or wrong size, you do. Return shipping is paid by the customer. Estimated USPS cost to our returns center in China for a 0.5–1 kg parcel: approx. $35–76 depending on weight and service (USPS 2026 retail rates); we recommend a tracked service. For damaged, faulty or incorrect items, we do. No restocking fees.
When will I get my refund?
Within 10 business days of receiving your return, to your original payment method.
My item arrived damaged or faulty.
Email us within 30 days of delivery with your order number. We'll replace it or refund you in full, and we pay the return shipping.
Sizing and products
How do I find my size?
Many styles run about one size small. Please check our Size guide and the size details on each product page. Between sizes? Email us and we'll help.
What are the items made of?
We list materials only when they are confirmed. Please ask before ordering if you need to know.
Orders and payment
Which currency and payment methods?
Prices are in USD. The available payment methods are shown at checkout.
Can I change or cancel my order?
Email us as soon as possible. If it hasn't shipped, we cancel and refund you in full; after that, you can return it under our Return & Refund Policy.
Who runs this shop?
Vonota is run by Naye Labels, a sole proprietorship in Amstelveen, the Netherlands (KvK 99033593). Details are on our Contact page.