Privacy policy

Last updated: October 31, 2026

This policy explains how Naye Labels, trading as Vonota, collects and uses personal information when you visit vonota.com, place an order or contact us.

1. Who we are

Naye Labels (sole proprietorship), trading as Vonota
Afmijnstraat 25, 1187 ZZ Amstelveen, the Netherlands
Dutch Chamber of Commerce (KvK): 99033593
Email: support@vonota.com

2. Information we collect

  • Contact and shipping details: name, billing and shipping address, email and phone number (if you give it).
  • Order and payment information: items ordered, order numbers, returns, payment method and status. Card details are processed by payment providers at checkout; we do not store full card numbers.
  • Account information: if you create an account, your login details, preferences and order history.
  • Communications: emails, contact form messages, return requests and complaints.
  • Device and usage information: IP address, browser and device type, pages viewed, and cookie or similar identifiers.

3. How we use it

To process, ship and support your order and returns; to keep tax and accounting records; to secure our shop and prevent fraud; to answer your questions; and, where you allow it, for analytics and advertising.

4. Cookies and marketing

Essential cookies make the cart, checkout and security work. Optional analytics and advertising cookies: We use cookies and similar technologies that are needed for the store to work (such as your cart and checkout), and, with your choice where required, cookies for analytics and advertising. You can manage your preferences through the cookie banner or the "Your privacy choices" link, and you can block or delete cookies in your browser settings. Blocking necessary cookies may stop parts of the store from working. We send marketing emails only if you sign up, and every email has an unsubscribe link.

5. Who we share it with

Only what is needed, with: Shopify (our shop platform); payment providers; our fulfilment partner and carriers; email, customer-service, analytics, advertising and IT providers; and advisers or authorities where the law requires. We do not sell your personal information for money. We may share limited information, such as device identifiers and browsing activity on our store, with advertising and analytics partners (for example Google) to show you relevant ads and to measure their performance. Under some US state laws (including California), this may count as "sharing" or "targeted advertising". You can opt out at any time via the "Your privacy choices" link in the footer of our store, or by emailing support@vonota.com. We also honor Global Privacy Control (GPC) signals from your browser.

6. International processing

We are based in the Netherlands. Your information may be processed in the US, the EEA, China (by our fulfilment and returns partners, to ship and handle your order) and other countries where our providers operate.

7. How long we keep it

Order and invoice records: 7 years, as required by Dutch tax law. Customer-service messages: up to 2 years after the last contact. Marketing data: until you unsubscribe.

8. Your choices and rights

You can ask to access, correct or delete your personal information, and opt out of marketing, by emailing support@vonota.com. We may ask you to verify your identity. Depending on the state you live in (such as California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others), you may have the right to: know and access the personal information we hold about you; correct it; delete it; receive a copy in a portable format; and opt out of targeted advertising, sale or sharing. To use these rights, email support@vonota.com. We will verify your request and respond within 45 days. You may use an authorized agent. If we deny your request, you may appeal by replying to our decision; we will respond to an appeal within 60 days. We will not treat you differently for using your privacy rights.

9. Children

Our shop is intended for adults and is not directed to children under 13.

10. Changes

We may update this policy. The current version and date are always on this page.