Terms of service

Last updated: October 31, 2026

These terms apply to purchases made through vonota.com for delivery within the United States.

1. Who we are

Naye Labels (sole proprietorship), trading as Vonota
Afmijnstraat 25, 1187 ZZ Amstelveen, the Netherlands
Dutch Chamber of Commerce (KvK): 99033593
Email: support@vonota.com
Shopify provides our shop platform; Naye Labels is the seller responsible for your purchase.

2. Products

We aim to describe products, sizes, prices and availability accurately. We state materials only when they are confirmed. Colors can look slightly different on screens. If we find an error affecting your order, we'll contact you and explain your options. We will never substitute a different product or raise an agreed price without your consent.

3. Orders

Please check your items, sizes, email and shipping address before ordering. You'll receive an automatic order confirmation with an order number. If we can't fulfil your order, we'll tell you promptly and refund any payment for the affected items.

4. Prices and payment

Prices are in US dollars (USD). Prices shown at checkout are the final price you pay; we do not expect any extra charges on delivery. Sales tax: any applicable sales tax is calculated and shown at checkout before you pay. Accepted payment methods are shown at checkout.

5. Shipping and delays

Processing takes 1–3 business days and transit 7–15 business days; please allow 8–18 business days in total. If we can't ship within the stated time, we'll tell you and you can agree to a new date or cancel for a full refund. See our Shipping Policy.

6. Returns and refunds

You can return items within 30 days of delivery. Email us first, then ship the items back within 14 days. Returns go to Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China. Change-of-mind return shipping is yours, approx. $35–76 for a 0.5–1 kg parcel to our returns center in China, depending on weight and service (USPS 2026 retail rates); we recommend a tracked service; for damaged, faulty or incorrect items we pay it. We refund within 10 business days of receiving your return. No refund without a return, unless we agree otherwise in writing. Please report damage or defects within 30 days of delivery. See our Return & Refund Policy.

7. Our liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under applicable law that cannot be waived.

8. Privacy and use of the website

Our Privacy Policy explains how we use your information. Please do not use the website for fraud or unlawful activity.

9. Questions, complaints and governing law

Email support@vonota.com; we reply within 1 business day. Governing law: These Terms are governed by the laws of the Netherlands. This does not take away any protection you have under the mandatory consumer laws of the state where you live. Before starting any formal dispute, please contact us at support@vonota.com so we can try to resolve it informally. Nothing in these Terms limits your right to bring a claim in a small claims court where you live.

10. Changes

We may update these terms for future orders. Changes do not affect orders already placed.