Refund policy

Last updated: October 31, 2026

This policy applies to purchases from Vonota (vonota.com) delivered within the United States.

30-day returns

You can return most items within 30 days of delivery, for any reason. To start a return, email support@vonota.com with your name, your order number and the items you are returning. Once you've told us, please ship the items back within 14 days.

Where to send your return

Returns go to our returns partner in China:
Naye Labels – Vonota Returns
Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China

Please put your order number (and the return slip we email you) inside the parcel, use a tracked service if available, and keep your proof of postage.

Return shipping costs

• Change of mind or wrong size: Because returns go to China, it costs more than a domestic return. Return shipping is paid by the customer. Estimated USPS cost to our returns center in China for a 0.5–1 kg parcel: approx. $35–76 depending on weight and service (USPS 2026 retail rates); we recommend a tracked service.
• Damaged, faulty or incorrect items: we pay the return shipping. Email us first; we reimburse your postage receipt together with your refund.
• We never charge restocking, handling or refund fees.

Your refund

We issue your refund once we receive your return, within 10 business days of receiving your return, to your original payment method. Your bank or card issuer may need a few extra days to show it. We do not issue refunds for items that are not returned, except where we tell you otherwise in writing (for example a lost parcel or a voluntary partial refund you accepted).

Damaged, faulty or incorrect items

Please report damaged, faulty or incorrect items within 30 days of delivery by emailing support@vonota.com with your order number and a short description; photos help us. We will offer a replacement or a full refund, and we cover the return shipping. We will never send a different item instead without your agreement.

Condition of items

Please return items unworn, unwashed and with tags where possible.

Exchanges

We do not offer direct exchanges. Return the item and place a new order for the size or color you want.

Contact

Naye Labels (sole proprietorship), trading as Vonota
Afmijnstraat 25, 1187 ZZ Amstelveen, the Netherlands
Dutch Chamber of Commerce (KvK): 99033593
Email: support@vonota.com
We reply to all emails within 1 business day.

Please do not send returns to our business address in Amstelveen. The return address is shown above.